I cant believe that in this age of Twitter, 24-hour news cycles and always-on access, anyone needs to point out that slow web sites alienate customers, but just in case, theres an interview at Royal Pingdom with Steve Souders, who works at Google on web site performance and is the creator of YSlow software, which measures web site performance. Its a nice reminder that there are many links in the chain that create a users web experience, and it focuses on what developers and site designers can ....
GigaOM
