In the worlds of VoIP and IP Telephony (IPT), there isnt really a one size fits all best-practices model for monitoring performance and call quality. Depending upon whether youre talking about Cisco or Avaya solutions, how you optimally monitor a call changes. This post deals specifically with monitoring Avaya calls.
Avaya Call Monitoring
To the best of my knowledge, there arent many monitoring solutions providing detailed metrics on Avaya calls. Although Avaya provides a proprietary monitori....
Network Observations
