We are pleased to announce that Computer Generated Solutions (CGS), headquartered in New York, NY, has selected CSI’s Virtual Observer Professional for call recording and quality monitoring. Virtual Observer was implemented to record calls off of CGS's Avaya phone system using the Avaya DMCC recording methodology.
"Virtual Observer (VO) will enable us to meet our agent development goals across multiple call centers as well as meet compliance demands. DMCC connectivity allows us to scale wit....
Virtual Observations - The CSI Call Center Blog
