We ran across this article by Stacy Blackman on BNET. We hear a lot about customer service that's just good common sense, but this adds the extra dimension of solid research to back it up. Enjoy!We’ve all experienced it. The clerk who sees you waiting in the checkout line behind the hundred-coupon customer and motions you over while saying the magic words: “I can help you here.” The restaurant manager who takes a sub-par dish off the bill without being asked. After having one of these experienc....
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