We are pleased to announce that Catholic Knights, located in Milwaukee, WI, has selected CSI’s Virtual Observer Logger system for call recording and quality monitoring.
Joyce Brost , Facility Coordinator for Catholic Knights declared Virtual Observer a logical choice for their organization.
The system will be recording calls off of an Avaya switch in their contact center, providing the organization with the ability to evaluate calls, as well as provide agent feedback and training.
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Virtual Observations - The CSI Call Center Blog
