A while back we posted the announcement that eRx Network had selected Virtual Observer, and now we're pleased to publish the full success story documenting the performance gains achieved by the eRx contact center after implementation. Here is an excerpt:
"We track several quality metrics using Virtual Observer, including weekly, monthly, and quarterly quality assurance scoring averages per agent, team, and center," said Joseph Balcken, contact center quality manager. "We believe that immedia....
Virtual Observations - The CSI Call Center Blog
