We are pleased to announce that Assurity Life Insurance Company, located in Lincoln, Nebraska, has selected CSI’s Virtual Observer Professional for call recording and quality monitoring. Virtual Observer was implemented to record calls off of Assuritys’ Siemens phone system.
CSI worked hand-in-hand with partner Windstream Communications to configure a robust quality monitoring solution for Assurity which not only met all project requirements but was also able to bring in the total pro....
Virtual Observations - The CSI Call Center Blog
