8 things your call center can implement to help offset the impact of a challenged economy

* Reinvest in current customers. Re-allocate resources to take extra care of those customers who have stuck with you. * Cross train your people. Cross training your call center reps will improve productivity and add flexibility to your schedules. * Take new approaches. If your customers aren’t spending time on Facebook, Twitter, LinkedIn.com, etc., they will be soon. Make sure your company is visible on these social networks and easy to find. You’ll want to include social network monitor....

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