Written by Joseph T. Hallinan
Use these tips to learn from your mistakes.
We all know the expression To err is human. And this is true enough. When something goes wrong, the cause is overwhelmingly attributable to human error: airplane crashes (70 percent), car wrecks (90 percent), workplace accidents (90 percent). Once a human is blamed, the inquiry usually stops there. But it shouldnt-not if we want to eliminate the mistake. Were all affected by certain biases in the way we see, remember, an....
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