CNET News Daily Podcast: Google tries to add human touch

Known for using brilliant engineers, complex algorithms, and speedy servers to organize online information in a simple and accessible way, Google is learning how to add the human touch to its repertoire as customers look for answers that can't be found on an FAQ. CNET News reporter Tom Krazit talks about what the search giant is doing to improve the customer experience and why that task is getting more difficult. That, plus other headlines of the day, on Thursday's CNET News Daily Podcast. Listen now: Download today's podcast Today's stories: Senate panel approves Democratic climate bill Windows 7 sales outshine Vista FAQ: Buying the right Windows 7 upgrade Hands on with the new Dell Adamo XPS Verizon offers prepaid wireless service for laptop users Google tries its own take on customer service Europe getting 'Internet freedom' law Study: Internet use won't cause social isolation Meet Ibn Sina, the Arabic-speaking robot